Managing Difficult Patient Encounters

This course provides physicians and other healthcare professionals an in-depth, practical review of practical strategies for managing difficult patient interactions with empathy, clarity, and professionalism. Participants will learn to recognize early warning signs of escalating behavior, set respectful boundaries, and apply de-escalation techniques that maintain safety and trust. Emphasis is placed on active listening, patient-centered communication, and documentation best practices to ensure continuity of care. Through real-world scenarios and evidence-based approaches, the course empowers providers to navigate complex dynamics while protecting their well-being and reinforcing ethical standards of care.